Summary of Key Policies

We know families are busy, so our policy balances flexibility with consistent learning for your child.

✔ More than 48 hours' notice
No charge — and no loss of your lesson credit.

✔ One free late cancellation each term (Package Benefit)
Your package includes one free late cancellation per term (2–48 hours before the lesson) to give you peace of mind when unexpected things come up.

✔ After using the free cancellation (Package Clients)
Cancellations 2–48 hours before the lesson must be rescheduled within 7 days, helping your child stay on track without extra fees. If the lesson isn't rescheduled within 7 days, or the rescheduled lesson is missed, the lesson's length is deducted from your package hours (for example, 1.5 hours for a 90-minute lesson).

✔ Fortnightly Billing Clients
A $20 late cancellation fee applies for 2–48 hour cancellations, or you can reschedule within 7 days instead.

✔ Within 2 hours / No-shows
Full lesson fee applies (on a package, the lesson's length is deducted from your package hours), as the tutor has already reserved and prepared for the lesson.

✔ Emergency flexibility
For genuine emergencies (illness, accidents, etc.), we can waive or reduce fees at our discretion.

Benefit to families: You get flexibility when needed, while still protecting a consistent weekly learning routine for your child.

For more information - please see our Cancellation & Rescheduling Policy page.

• Safe, Professional and Structured

• For students under 16, an adult must be at home for the whole lesson
• Lessons must take place in a visible, shared space
• If no adult is present → 10-minute wait → full fee applies

Benefit to families:
Your child learns in a safe, supervised environment at all times

If you'd like more information on our In-Home Tutoring Policy - visit this page.

• Supporting a Positive Learning Experience

Students:

Be prepared, respectful, and engaged.

Parents:

Ensure a suitable environment and communicate through BTA Operations.

Tutors:

Tutors may only message a student with a parent's approval or with a parent copied into the conversation, and must never contact a student under 16 unless a parent has approved it.

If challenges arise, we work with you through a supportive Learning Support Plan.

Benefit to families: Your child receives high-quality teaching in a positive, respectful, and productive environment.

If you'd like more information on our Behaviour & Conduct Policy - visit this page.

Our Commitment to You

Our policies aren't just guidelines — they are designed to:

• Maintain tutor consistency
• Support your child's long-term academic progress
• Provide flexibility when life gets busy
• Keep learning environments safe
• Give families clarity, fairness, and confidence

If you have any questions, our team is always here to help.

Updates to these Policies

Better Tuition Academy (BTA) may update these Policies from time to time to improve service quality, reflect operational changes, or meet legal and regulatory requirements.

BTA will notify families of any change in writing (by email, SMS or the Parent Portal) at least 14 days before it takes effect. The most current version of these Policies will always be made available by BTA.

If you don't accept a change, you can stop lessons, and your unused prepaid lesson credit stays refundable under the refund terms in our Billing, Payments & Refunds Policy.