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Online Lessons Policy

Effective 1 October 2026

Online lessons provide students with convenient, flexible access to high-quality tutoring from anywhere. To maintain safety, engagement, and learning effectiveness, we follow clear expectations for how online sessions are conducted.

These policies ensure that online lessons remain just as productive and supportive as in-home or in-academy sessions.

Lesson Platform - Microsoft Teams

All BTA online lessons are delivered through Microsoft Teams, using a secure browser link provided in your weekly reminder email. Lesson links always come from BTA, never from a tutor directly.

One huge benefit of Microsoft Teams is that no app download is required.

Students can join lessons on:

  • Laptop/Desktop (recommended)
  • iPad/Tablet
  • Phone (less ideal but allowed when needed)

This ensures lessons are quick and easy to access.

An Adult Must Be at Home

For students under 16, an adult must be at home for the whole lesson.

Cameras Must Be On

To ensure safety, accountability, and effective learning:

  • Students must keep their camera on throughout the lesson
  • Tutors keep their cameras on as well
  • Camera placement should show the student's face clearly

Cameras allow tutors to pick up visual cues, check understanding, and maintain a safe environment.

If a camera cannot be on (rare cases):

Please notify BTA Operations before the lesson starts.

Lessons Are Not Recorded

BTA does not record online lessons. Cameras are on for the live lesson only; nothing is captured or stored.

Online Learning Environment Requirements

For an effective lesson, students should:

  • Join from a quiet, distraction-free space
  • Sit at a desk or table (not lying in bed)
  • Have all materials ready (books, calculator, homework, device)
  • Ensure background noise is minimised
  • Keep microphones on unless background noise is disruptive

The following are not appropriate online learning environments:

  • Lying in bed
  • Dark rooms without lighting
  • Walking around the house
  • Attending from a moving vehicle
  • Loud or chaotic environments

BTA may reschedule a lesson if the environment is unsuitable and you may be charged.

Internet & Technical Expectations

To ensure a smooth lesson:

  • Families should provide a stable internet connection
  • Headphones are recommended for improved focus
  • Tutors will follow BTA procedures if a student repeatedly disconnects

When major technical issues occur:

  • Lost time may be made up where possible
  • Or added to a future lesson at BTA's discretion

Communication Boundaries Online

To maintain professionalism:

  • Tutors may only message a student with a parent's approval or with a parent copied into the conversation, and must never contact a student under 16 unless a parent has approved it
  • All scheduling changes must go through BTA Operations
  • Tutors do not accept cancellations, reschedules, or administrative requests

This keeps communication organised and prevents missed information.

Behaviour & Engagement Expectations Online

Students are expected to:

  • Be on time
  • Keep their camera on
  • Engage respectfully
  • Avoid multitasking (e.g., gaming, messaging, YouTube)
  • Work on set tasks during independent practice

These habits ensure each lesson remains productive and supportive.

Policy library

The rest of BTA’s policies

All BTA policies

Contact Us

Ready to get started, or have a question about tutoring?

Reach our team on 1800 002 085 (free to call) or send us an enquiry through our contact page.

Enquire NowCall 1800 002 085