Billing, Payments & Refunds Policy

Most families choose our prepaid lesson package option because it offers the highest value and the most consistency for students.

Packages are bought in hours (10, 20 or 50), and each lesson uses its own length from your package: 1 hour for a 60-minute lesson, 1.5 hours for 90 minutes, 2 hours for 120 minutes and 0.75 hours for 45 minutes. The 50-hour package requires 1-hour (60-minute) lessons, so it isn't available for primary students, whose lessons are 45 minutes.

Term Package Benefits

• Discount on all lessons
• More consistent learning leading to better student outcomes
• Price Lock Guarantee (your rate stays the same for as long as you continue the lesson packages)
• Priority rebooking window at the start of the year (returning students only)
• Simplified billing – 1 invoice, 1 time. No fortnightly invoices
• Built-in flexibility: As a package member, you get one free late cancellation per term (2–48 hours before your lesson) so you're covered when life gets busy. After that, a late cancellation must be rescheduled within 7 days; if it isn't rescheduled, or the rescheduled lesson is missed, the lesson's length is deducted from your package hours, for example 1.5 hours for a 90-minute lesson (see our Cancellation & Rescheduling Policy).
• Lesson credit rollover: lesson credit is valid for 12 months from the purchase date of your newest package; buying a new package restarts the 12 months for all remaining credit.

Payment Timing

• Lesson packages can be purchased at any time throughout the year
• To purchase a lesson package, please notify our operations team
• All invoices have a 7 day due date

We invoice you for our services and we offer multiple convenient payment methods:

Preferred: PayID (No Fees)

• Fast, secure, and fee-free
• Helps keep costs as low as possible for families, and for BTA
• Simply use our ABN (60 368 962 309) in the PayID field from your banking provider.

Direct Debit (No Fees)

• Automatic and simple
• Seamless for families who prefer hands-off billing

Credit/Debit Card

• No surcharge for paying by card
• A convenient option when needed

Bank Transfer

• Name: Better Tuition Academy
• BSB: 062 295
• Account Number: 1052 8820

Note: If a direct debit or card payment fails, any bank or processing fees charged to BTA may be passed on to the family. This can occur if your chosen payment method has insufficient funds.

Lesson fees may increase annually to reflect rising tutor wages, program improvements, and operational costs. Families will be notified at least 14 days before any annual price adjustment.

Families on lesson packages remain protected by their Price Lock Guarantee.

Your price lock remains in place as long as:

1. You always have an active package OR purchase your next package within 30 days of finishing your previous one, AND
2. You continue attending lessons without taking a prolonged break (defined below), AND
3. You do not switch to fortnightly billing.

This applies whether you buy 10, 20 or 50 hours at a time.

6.3. When the 30-Day Window Starts

The 30-day countdown begins on the later of:

• The date you use the last of the hours in a 10-, 20- or 50-hour package, OR
• The date of your final scheduled lesson if lessons stop before the package is fully used.

✔ Example 1 — 50-Hour Package Spanning Multiple Terms (Price Lock Continues)

A family purchases a 50-hour package in February. Lessons run throughout Term 1 and Term 2, with a normal break during the NSW Autumn school holidays. Their final lesson from the package occurs on 20 August. They purchase their next package on 5 September.

Although several months have passed, the time between using the last lesson (20 August) and purchasing the next package (5 September) is well under 30 days.

👉 Price Lock Continues, as the gap is under 30 days.

✔ Example 2 — 10-Hour Package Ends Mid-Term, New Package Purchased Quickly

A family completes a 10-hour package on 10 May. They purchase a new package on 25 May. This is a 15-day gap, entirely within the school term.

👉 Price Lock Continues, because the gap is under 30 days.

✕ Example 3 — Break Longer Than 30 Days (Price Lock Ends)

A family's final lesson takes place on 1 March. They do not buy a new package or attend lessons again until 15 April. Although April includes part of the NSW Autumn school holidays, the break from 1 March → 15 April contains more than 30 days of non-holiday time.

Calculation:

• From 2 March until the April school holidays begin is more than 30 days of school term
• The April school holiday days are not counted
• Total counted gap exceeds 30 days

👉 Price Lock Ends.

✔ Example 4 — Long Summer Holiday Gap (Price Lock Continues)

A family finishes their package on 5 December, just before the NSW Summer Holidays. They resume lessons in late January, purchasing their next package when lessons restart.

Although this break is around 6–8 weeks, it occurs mostly over the NSW Summer school holiday period.

👉 Price Lock Continues, because NSW school holidays do not count toward the 30-day rule.

✔ Example 5 — Exam Block or Travel Break (Price Lock Continues)

A family completes their package on 10 August. Their child takes a 3-week break for exams or international travel. Lessons resume on 5 September, when they buy a new package.

The counted gap is 26 days, and there are no school holidays during this period.

👉 Price Lock Continues, because the break is under 30 days and is considered a normal academic interruption.

8. Refund Policy

If your plans change or you stop tutoring (for example, you move interstate or overseas, change schools, drop the subject or no longer need tutoring), we refund any unused lesson credit.

To request a refund, simply contact our operations team who will contact you to ensure:

• Your account is finalised correctly
• Any outstanding lessons are clarified
• We understand your reason for leaving (so we can improve!)
• We can support a smooth transition if returning in the future
• We can confirm your bank account details for the refund.

A phone call is recommended but completely optional; refunds can be processed entirely via email if preferred.

Refundable Items

Families may receive a refund for:

• Unused hours from a prepaid lesson package

Non-Refundable Items

The following cannot be refunded:

• Promotional credit
• Expired credit
• Late fees
• No-show or late-cancellation fees

These non-refundable items are standard across tutoring and education service providers.

How Refunds Are Calculated

Refunds for unused hours are based on the hourly rate that you paid when you purchased the package.